PLAY SAFE
Player Protection

wibid Responsible Gaming
— Play Smart,
Stay in Control

At wibid, we believe that gaming should always be an enjoyable, voluntary activity. Our responsible gaming framework gives every Bangladeshi player the tools, knowledge, and support they need to keep their play within healthy boundaries — before, during, and after every session.

18+ Players Only Self-Exclusion Available 24/7 Support Deposit Limits
18+ Age Requirement
24/7 Support Access
Free All Safety Tools
Instant Self-Exclusion
Important: If you feel that gambling is negatively affecting your finances, relationships, mental health, or daily life, please stop playing immediately and contact our support team at [email protected]. Free, confidential assistance is available 24 hours a day, 7 days a week. You are not alone.

Deposit Limits

Set daily, weekly, or monthly deposit caps directly from your wibid account settings. Once a limit is active it takes effect immediately and can only be reduced instantly — increases require a mandatory 7-day cooling-off period.

Time-Out Feature

Take a short break from wibid with our time-out option. Choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended and all marketing communications are paused.

Self-Exclusion

Request a self-exclusion for a minimum of 6 months or permanently. Once activated, your account is closed and you will be blocked from creating a new wibid account for the duration of your exclusion period.

Loss Limits

Define the maximum amount in BDT you are willing to lose over a set period. If your losses reach the limit you have set, wibid will automatically restrict further play until the limit period resets or you adjust the cap downward.

Session Time Reminders

Enable session time alerts in your account settings to receive an on-screen notification every 30, 60, or 90 minutes reminding you how long you have been playing. A healthy awareness of time is one of the simplest protective habits.

24/7 Support Team

Our player safety team is reachable any time of day or night. Whether you have a question about our tools, need help activating limits, or simply want to talk to someone, we are here. Reach us at [email protected] at any hour.

1 18+ Age Restriction

wibid is an online gaming platform strictly intended for adults. You must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the wibid platform. This is a non-negotiable requirement and applies equally to all players in Bangladesh and any other jurisdiction where wibid is accessed.

During the registration process, every applicant is required to confirm their date of birth and agree that they meet the minimum age requirement. wibid enforces this through a mandatory Know Your Customer (KYC) verification step that requires submission of a government-issued identity document — National ID Card, passport, or driving licence — which displays a date of birth. Any account found to belong to a person under 18 will be immediately suspended, all funds refunded to the original payment source, and the account permanently closed.

For parents and guardians: If you share a device with minors, please ensure you log out of wibid after every session and consider enabling parental control software. If you believe a minor may have accessed the wibid platform, contact us immediately at [email protected] and we will investigate and respond within 24 hours. 18+ Only

wibid uses identity verification technology to cross-check submitted documents against reliable data sources. Where our automated systems or human compliance reviewers identify indicators that an account holder may be under 18, the account is frozen pending manual review. We take underage gambling extremely seriously and consider age verification an essential first line of responsible gaming protection.

2 Player Protection Tools

wibid provides every registered player with a suite of free, easy-to-use responsible gaming tools accessible directly from the account settings panel. These tools are designed to give you meaningful, real-time control over your gambling behaviour. There is no cost, no waiting period to activate limits downward, and no stigma — using these tools is a sign of healthy self-awareness, not weakness.

Deposit Control

Deposit Limits

Set a maximum BDT deposit amount per day, week, or month. The limit takes effect immediately on activation. To reduce a limit, the change applies at once. To increase a limit, a mandatory 7-day reflection period applies before the higher limit becomes active — this cooling-off window is intentional and cannot be bypassed.

Loss Control

Loss Limits

Define the maximum you are willing to lose over a daily, weekly, or monthly period. When your net losses across all games reach the cap you set, wibid will automatically block further real-money play for the remainder of that period. Limits reset at midnight BST (UTC+6) for daily limits, Monday midnight for weekly limits, and the 1st of each month for monthly limits.

Time Management

Session Reminders & Time Limits

Activate on-screen reminders that appear at regular intervals during a gaming session — every 30, 60, or 90 minutes — showing your cumulative session duration and net win/loss for the session. You can also set a hard session time limit that automatically logs you out once the limit is reached.

Reality Check

Reality Check Notifications

Enable reality check pop-ups that pause your game at chosen intervals to display a summary of your session: time played, total wagered, total won, and net result. After reviewing the summary you can choose to continue, take a break, or close the session. This feature encourages conscious, deliberate play rather than passive habit-driven gambling.

3 Self-Exclusion Program

Self-exclusion is the most powerful tool available to a player who believes their gambling is becoming or has become a problem. When you self-exclude from wibid, you are requesting that we close your account and block you from re-registering for a defined period. wibid takes self-exclusion requests with the utmost seriousness and processes them as a top priority.

How to Request Self-Exclusion

  1. Log in to your wibid account and navigate to Account Settings > Responsible Gaming.
  2. Select Self-Exclusion from the available tools.
  3. Choose your exclusion duration: 6 months, 1 year, 3 years, or permanent.
  4. Confirm your request. Your account will be suspended within 24 hours and all pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, etc.).
  5. Alternatively, contact [email protected] with the subject line "Self-Exclusion Request" and our team will process your request immediately, even without account access.

What Happens During Self-Exclusion

  • Your account is closed and you cannot log in or place bets.
  • All marketing emails, SMS notifications, and promotional communications from wibid are stopped immediately.
  • You are blocked from creating a new account using the same name, date of birth, email address, phone number, or payment method for the duration of your exclusion.
  • Your account balance is preserved and accessible for withdrawal but not for further play.
  • Your exclusion cannot be reversed before the chosen minimum period has elapsed, even if you change your mind.
After Your Exclusion Period Ends: Re-activation of an excluded account is not automatic. You must contact wibid support directly, complete a responsible gaming review, and observe a mandatory 7-day reflection period before your account is reopened. This ensures the decision to return to gaming is deliberate and considered.

4 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The warning signs listed below are not a clinical diagnosis — they are indicators that your relationship with gambling may have shifted from entertainment to something that requires attention. If you recognise several of these signs in yourself or someone you care about, please reach out to our support team or a professional counselling service.

Spending more money on gambling than you can comfortably afford to lose
Chasing losses by placing larger bets to recover previous losses
Gambling for longer sessions than you originally planned
Lying to family or friends about how much time or money you spend on gambling
Neglecting work, studies, family responsibilities, or social activities because of gambling
Borrowing money, selling possessions, or using emergency funds to finance gambling
Feeling anxious, irritable, or depressed when not gambling or when unable to access a platform
Using gambling as a way to escape stress, anxiety, loneliness, or emotional pain
Repeatedly failing in attempts to cut back or stop gambling despite genuine intent to do so
Believing you have a system or strategy that will eventually guarantee a win
Experiencing relationship or financial difficulties that are directly linked to gambling
Feeling a compulsive urge to gamble even when you know you should not
Recognising problem gambling early is the most important step. The sooner you act — whether by using wibid's self-exclusion tool, speaking to our support team, or contacting a professional counselling service — the easier recovery becomes. There is no shame in asking for help. wibid's team will always respond with compassion and without judgment.

5 Self-Assessment Checklist

Answer the following questions honestly to get a clearer picture of your current relationship with gambling. These questions are for personal reflection only — your answers are not recorded or sent to wibid. If you answer "Yes" to three or more questions, we strongly encourage you to speak with our support team or a professional counselling service.

1. Have you ever gambled with money that was budgeted for essential expenses such as rent, food, or bills?

Yes No Sometimes

2. Have you ever felt the need to increase your bet size to get the same level of excitement from gambling?

Yes No Sometimes

3. Have you ever tried to stop or cut back on gambling but found it difficult or impossible to follow through?

Yes No Sometimes

4. Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?

Yes No Sometimes

5. Have you ever hidden or lied about the amount of time or money you spend on gambling?

Yes No Sometimes

6. Has gambling ever caused serious financial difficulties, relationship problems, or affected your performance at work or school?

Yes No Sometimes
This checklist is a self-reflection tool, not a clinical screening instrument. If your answers concern you, please contact our support team at [email protected] or speak to a qualified mental health professional. Acting early always leads to better outcomes.

6 Support & Crisis Resources

wibid encourages any player who is struggling with gambling-related issues to seek help promptly. Beyond our own internal support team, there are professional counselling and crisis services that specialise in helping individuals manage problem gambling. Reaching out to a professional is a courageous and effective step toward regaining control.

wibid Internal Support

Our dedicated player safety team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Victory Day (December 16), Independence Day (March 26), and Pohela Boishakh. You can reach us via:

  • Email: [email protected] — Subject line: "Responsible Gaming Support"
  • Live Chat: Available inside your account dashboard — instant response during peak hours, within 1 hour off-peak
  • Response Commitment: All responsible gaming requests are treated as highest priority and acknowledged within 1 hour, with full resolution within 24 hours

General Guidance for Seeking Help in Bangladesh

If you are in Bangladesh and feel that gambling has become a serious problem affecting your mental health, finances, or family relationships, we encourage you to speak with a qualified mental health professional, a trusted community leader, or reach out to a national or local mental health helpline. Your wellbeing matters far more than any gaming session, and qualified help is available to support your recovery journey.

For Family Members and Friends

If you are concerned about the gambling behaviour of a family member or friend, you can contact wibid at [email protected] and our team will provide guidance on what steps can be taken, including third-party exclusion requests where the account holder's identity can be reasonably established. Supporting a loved one through problem gambling is equally important and wibid's team is prepared to assist.

Remember: Asking for help is a sign of strength, not weakness. wibid's support team will always respond to responsible gaming enquiries with full confidentiality, without judgment, and with your best interests as the sole priority. Your personal details shared in a responsible gaming conversation are never used for marketing purposes.

7 Safer Gambling Tips

Responsible gambling is not just about using formal tools — it is equally about the habits and mindset you bring to every session. The following practical tips are designed to help Bangladeshi players enjoy wibid's games as a healthy form of entertainment within their means.

  • Set a budget before you play. Decide in advance the maximum amount in BDT you are comfortable spending and treat it as entertainment expenditure — money you are willing to spend for enjoyment, not an investment you expect to recover.
  • Set a time limit. Decide how long you will play before you start and stick to it. Use wibid's session reminder feature to help you track time automatically.
  • Never chase losses. If you reach your loss limit, stop. Increasing bet sizes to recover previous losses is one of the most common and damaging patterns in problem gambling.
  • Do not gamble under the influence. Alcohol, stress, grief, or other strong emotional states impair judgment and lead to impulsive decisions. Play only when you are in a calm, clear-headed state.
  • Treat gambling as entertainment, not income. Games of chance are not reliable sources of income. The house edge is real and persistent. Every session should be approached as a cost of entertainment, just like a cinema ticket or a restaurant meal.
  • Take regular breaks. Step away from the screen between sessions. Physical activity, social time, and other hobbies are all important counterbalances to gaming time.
  • Keep gambling separate from finances. Maintain a separate account or mobile wallet (such as a dedicated bKash or Nagad wallet) exclusively for gaming funds so that gaming expenditure is clearly visible and contained.
  • Talk to someone you trust. If you find yourself thinking about gambling frequently or feeling anxious about your balance, speak with a friend, family member, or our support team. An outside perspective can be enormously clarifying.
  • Use your wibid protection tools proactively. Do not wait until there is a problem to activate deposit limits or session reminders. Setting these up from the start is the single most effective way to keep gaming enjoyable long-term.

8 Contact wibid Support

wibid's support team is here for you at every stage of your gaming journey — whether you have a technical question, need help activating a responsible gaming tool, or are in a moment of crisis and need someone to talk to. All responsible gaming communications are handled with full confidentiality and treated as the highest priority in our support queue.

Email Support [email protected]
Subject: "Responsible Gaming Support"
Response within 1 hour, 24/7
Live Chat Available inside your wibid account
Instant response during peak hours
Timezone: BST (UTC+6)

For self-exclusion requests, deposit limit changes, account time- outs, or any other responsible gaming tool activation, you do not need to be logged in to your account to make a request. Simply email [email protected] from your registered email address and our team will action your request directly. If you are in crisis and need your account suspended immediately, state "URGENT SUSPENSION" in your email subject line and your account will be frozen within 15 minutes of our team receiving your message.

All responsible gaming tool requests — including self-exclusion, deposit limit reductions, and time-outs — are processed free of charge, with no questions asked, and with no impact on any pending withdrawals. Your account balance remains accessible for withdrawal at all times during any restriction period.

Ready to Play Responsibly?

wibid is committed to keeping gaming fun, safe, and within your control. Explore our full game library — from cricket betting and slots to live casino — knowing that our responsible gaming tools are always available at no cost. 18+ only. Please gamble responsibly.

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